If you have any concerns regarding safeguarding, or you are a vulnerable patient who finds it difficult to communicate face to face please e-mail us at Lockfield.surgery@nhs.net

Click on links below for further information :






Wolverhampton Multi Agency Safeguarding Hub (MASH)

What is the MASH?

The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for all safeguarding and early intervention concerns/requests for support regarding children and young people and the single point of contact for triaging and assessing all safeguarding concerns regarding adults in Wolverhampton. It brings together expert safeguarding professionals from services that have contact with children, young people, adults and families, making the best possible use of their combined knowledge and information to keep people safe from harm.

Child Safeguarding 

If you are concerned that an adult with care and support needs is experiencing or at risk of abuse or neglect, you can telephone 01902 555392 or complete a Safeguarding Concern Notification Form (SA1) or email AIA@wolverhampton.gov.uk

Adult Safeguarding

Safeguarding duties apply to adults with care and support needs who are experiencing or at risk of abuse or neglect, and because of their care and support needs are unable to protect themselves from the abuse or neglect. 

The aims of adult safeguarding is to:

  • Prevent harm and reduce the risk of abuse or neglect
  • Stop abuse or neglect wherever possible
  • Safeguard adults in a way that supports them in making choices and having control about how they want to live

If you are concerned that an adult with care and support needs is experiencing or at risk of abuse or neglect, you can telephone 01902 551199 or complete a Safeguarding Concern Notification Form (SA1) or email AIA@wolverhampton.gov.uk

All fields will need to be completed as we may need to get in touch with you for further details. It is not advisable to make an anonymous report using this form.

If you are a family member, friend, neighbour or carer you can always contact MASH on 01902 551199 for advice and information. 

 All safeguarding concerns are considered by managers, if appropriate they will be uploaded to the secure Guardian system where MASH will triage and determine which agencies need to be contacted. 

 If you are concerned for an adult or child out of hours, telephone the Emergency Duty Team on 01902 552999 or in an emergency call 999.



Report a concern - for an adult

If you or another adult you know is being abused, we can help. Please contact us, we will work with you and listen to you.

Telephone: 0300 555 2922
Textphone: 07919014925
Email: initialintake@walsall.gov.uk
Website: https://go.walsall.gov.uk/adult_safeguarding

Abuse is often a crime. If you think a crime has been committed contact Walsall Police.

If there is an emergency always dial 999.

To report crime or anti-social behaviour, to contact your local police station or to get police assistance in a non-emergency dial 101.

Report a concern - for a child

What to do if you are concerned about the safety of a child or young person:

If the child or young person is not at risk of being significantly harmed consider an early help response on 0300 555 2866 (Option 1) if you are unsure please view our right help, right time guidance on the procedures page.

More information about Early Help can be found at  http://www.mywalsall.org/walsallearlyhelp/ 

If you suspect that a child or young person is being, or is at risk of being significantly harmed as a result of abuse or neglect, you must report this immediately:

  • During office hours (Monday – Thursday, 8.45am – 5.15pm Friday, 8.45am – 4.45pm) call Multi-Agency Safeguarding Hub: 0300 555 2866 

  • Out of office hours (evenings, weekends and bank holidays) Emergency Response Team Telephone: 0300 555 2922  

To make a child protection referral, please send all information to the MASH using the Multi Agency Referral Form (MARF)

Download  the MARF available on the West Midlands Regional Proceducres 

Please send your completed form to: MASH@walsall.gov.uk 

Please refer to the following video for help, support and guidance:https://www.youtube.com/watch?v=0GINgFGRl1k
If you believe a child is in immediate danger call the police on 999.

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