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COVID-19

We are encouring all patients to use e-consult by clicking on the following link - 

https://lockfieldsurgery-walsall.webgp.com/

or to use telephone triage if internet is unavailable. 

However if you are concerned about Cornavirus (COVID-19) please contact 111, you may experience waiting on the telephone but you can also use -

https://111.nhs.uk/

 

Partnership Working With CCG Pharmacists

Walsall CCG Medicines Management team, Practice Based Pharmacists and other NHS pharmacy teams will be supporting GP practices to conduct medication reviews, clinical audits, medicine safety and medicines optimisation initiatives for patient care. Should you not wish your medical records to be used in this way please contact a member of staff at any time.

Named Registered GP

As of April 2014, GP surgeries were informed that all of their patients, over 75, were to have a registered GP.

The NHS has now extended this to all patients. This means that all patients at the practice have been allocated a Partner as their named registered GP. This has no bearing on the care you will receive and you are free to see which ever doctor you wish, regardless of who your named GP is.

Due to the above reason, we will be unable to accept requests for changes to patients named GPs. As stated above you will not necessarily have to see your allocated GP, if you wish, and you can see the doctor you currently see even if they are not your named GP.

General Data Protection Regulation

The General Data Protection Regulation (GDPR) is a new regulation on data protection and privacy for all individuals within the EU. It is effective from the 25th May 2018 and there will be changes on how you can access you health records. Please click the link below to see the privacy notice which explains how the practice holds and uses your personal data. 

Patient Confidentiality/Access to Medical Records

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

The access to Health Records Act 1990 and the Access to Medical Reports Act 1988 gives individuals the right of access, subject to certain exceptions to health information recorded about themselves. If you wish to access your health records you will need to complete an application form, please speak to reception staff who will be happy to help in this request

This information is only available to those involved in your care and you should never be asked for medical information by anyone who is not involved in your care. You have a right to know what information we hold about you. If you would like to see your records, please call our reception team to discuss further.

Zero Tolerance

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If patients are violent or abusive, they will be warned to stop their behaviour. We operate a zero tolerance policy and will exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

Please see list of Nursing appointment options prior to booking your appointment on the App to ensure you book in with the correct clinician.  For any reason that is not on the attached list the appointment would need to be with a GP

For more information go to www.nhs.uk/nhsapp

HELP & ADVICE - BEREAVEMENT 

IF YOU OR SOMEBODY THAT YOU KNOW IS FINDING IT DIFFICULT TO COPE WITH  BEREAVEMENT, THEN YOU CAN FIND HELP BY CLICKING ON THE LINK BELOW.

https://www.nationalbereavementservice.org/

Lockfield Surgery Food Bank To Help Our Local Community

We are collecting food at the surgery to help our local community, we are working with Bridging The Gap and the Chart Centre who will distribute this food for Willenhall residents who are in need. The only food we can accept is: 

Tinned Food

Dried Food

Packet Food

Tea/Coffee/Sugar/Other powered drinks such as hot chocolate

Please ensure all food is in date and in it's original packaging.

This food can be dropped off at the surgery any day between 10am - 5pm (except for Wednesday's which will be 10:00am - 1:00pm)

Thank you all in advance for your support.

NHS open for Business

 

The Surgery will be following Walsall CCG Guidelines :

FACE COVERINGS STILL TO BE WORN WHEN ENTERING THE SURGERY

Dont know your NHS number ?  follow this link

https://www.nhs.uk/nhs-services/online-services/find-nhs-number/

Are you a Carer- If the answer is YES please click on carers tab at bottom of page for more information

Who is a carer?

A carer is anyone who appears to have a need for support as a result looking after a relative, neighbour or friend. Such care doesn’t have to be full time, nor do you have to be living with the person you support. If you or someone you know provides unpaid care for a friend or family member who due to an illness, disability, mental health problem including caring for those living with an addiction who cannot cope without his or her support then please go over to our carer page for more information or contact the surgery.

https://www.lockfieldsurgery.co.uk/info.aspx?p=3 

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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