Complaints

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception, or by following the link below

Complaints Policy

https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/ 

If you would like to make a complaint, please put it in writing and either bring it into surgery by person, send it in the post to our address (Lockfield Surgery, Croft/Gomer Street, Willenhall, West Midlands, WV13 2DR, or via email: lockfield.surgery@nhs.net 



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